Our Location
Amac, Suit 1, Wuse Zone 3 Shopping Complex, Wuse, Abuja FCT.
Shipping & delivery Policy
Effective Date: June 7, 2026
Last Updated: June 7, 2026
Welcome to PChronicles (“Company”, “we”, “our”, or “us”).
This Shipping & Delivery Policy outlines the terms governing the processing, shipment, delivery, and receipt of orders placed through PChronicles.
By placing an order on our website, you agree to the terms contained in this Policy.
- ORDER PROCESSING
Orders are processed after successful payment confirmation.
Orders are generally processed within:
- 1–3 business days for in-stock products.
- 3–7 business days for special-order or customized products.
Business days exclude:
- Saturdays
- Sundays
- Public holidays
- Government-declared non-working days
Processing times are estimates and are not guaranteed.
PChronicles reserves the right to extend processing times where necessary.
- DELIVERY AREAS
PChronicles currently ships:
- Within Nigeria
- To selected international destinations
Availability of international shipping depends on destination, courier availability, customs regulations, and applicable laws.
We reserve the right to refuse shipment to any location where delivery is impractical, restricted, unsafe, or prohibited by law.
- DELIVERY TIMELINES
Estimated delivery times are provided for convenience only.
Within Abuja and Major Nigerian Cities
Estimated delivery:
2–7 business days after dispatch.
Other Locations Within Nigeria
Estimated delivery:
3–10 business days after dispatch.
International Deliveries
Estimated delivery:
7–30 business days after dispatch.
Actual delivery times may vary depending on:
- Courier performance
- Weather conditions
- Customs clearance
- Security situations
- Government restrictions
- Transportation disruptions
- Peak order periods
Delivery dates are estimates and are not guaranteed.
- SHIPPING FEES
Shipping fees are calculated based on:
- Delivery destination
- Product size
- Product weight
- Shipping method selected
- Applicable taxes and duties
Shipping charges will be displayed during checkout before payment is completed.
PChronicles reserves the right to modify shipping fees without prior notice.
- ORDER TRACKING
Where available, customers will receive shipment tracking information after dispatch.
Tracking information is provided by third-party logistics providers and may not update in real time.
PChronicles shall not be liable for delays in tracking updates.
- DELIVERY ADDRESS ACCURACY
Customers are solely responsible for providing complete and accurate delivery information.
This includes:
- Full name
- Phone number
- Email address
- Street address
- Landmark information
- City
- State
- Country
- Postal code (where applicable)
PChronicles shall not be responsible for failed deliveries resulting from incorrect, incomplete, outdated, or inaccurate information supplied by the customer.
Additional shipping costs resulting from address errors shall be borne by the customer.
- FAILED DELIVERY ATTEMPTS
If a delivery attempt is unsuccessful due to:
- Customer unavailability
- Incorrect address
- Refusal to accept delivery
- Inability to contact the customer
the courier may make additional delivery attempts or return the package.
Any additional shipping, storage, re-delivery, or handling fees incurred shall be borne by the customer.
- UNCLAIMED ORDERS
Orders returned to PChronicles because they were:
- Refused,
- Unclaimed,
- Undeliverable,
may be subject to:
- Re-shipping fees,
- Storage charges,
- Administrative handling fees.
If an order remains unclaimed for more than thirty (30) days after return, PChronicles reserves the right to dispose of, liquidate, or restock the product without further notice.
Any refund issued in such circumstances may be reduced by applicable shipping, storage, handling, and administrative costs.
- RISK OF LOSS AND TRANSFER OF RESPONSIBILITY
Ownership and risk of loss transfer to the customer upon successful delivery to the shipping address provided during checkout.
Proof of delivery may include:
- Delivery confirmation records,
- Courier records,
- Photographs,
- Signature confirmation,
- OTP verification,
- GPS delivery logs.
Once delivery is confirmed, PChronicles shall not be responsible for:
- Theft,
- Loss,
- Damage,
- Misplacement,
occurring after delivery.
- DELIVERY CONFIRMATION
PChronicles reserves the right to require:
- Signature confirmation,
- One-Time Password (OTP) verification,
- Identity verification,
before releasing certain orders.
Failure to comply may result in delivery delays or cancellation.
- INSPECTION UPON DELIVERY
Customers are encouraged to inspect packages immediately upon receipt.
Any claim involving:
- Missing items,
- Damaged products,
- Incorrect products,
must be reported within forty-eight (48) hours of delivery.
Claims submitted after this period may be rejected.
- PARTIAL SHIPMENTS
Where necessary, PChronicles reserves the right to ship orders in multiple packages.
Customers shall not be charged additional shipping fees for partial shipments initiated by PChronicles.
- CUSTOMS, IMPORT DUTIES AND TAXES
For international orders:
Customers are solely responsible for:
- Customs duties,
- Import taxes,
- Regulatory fees,
- Brokerage charges,
- Government assessments.
These charges are not included in product prices unless expressly stated.
PChronicles shall not be responsible for customs delays or charges imposed by foreign authorities.
- FORCE MAJEURE
PChronicles shall not be liable for delivery delays or failures caused by circumstances beyond its reasonable control, including but not limited to:
- Natural disasters,
- Floods,
- Fire,
- Epidemics,
- Pandemics,
- Civil unrest,
- Riots,
- Terrorist activities,
- Government actions,
- Labour disputes,
- Transportation disruptions,
- Power outages,
- Internet failures,
- Security emergencies.
Delivery timelines may be extended during such events.
- ORDER CANCELLATION BEFORE SHIPMENT
Customers may request cancellation before an order has been dispatched.
Once an order has been shipped, cancellation requests may be denied.
Approved cancellations may be subject to payment processing fees, administrative charges, or non-recoverable costs already incurred.
- DELIVERY DELAYS
While we strive to meet estimated delivery timelines, PChronicles does not guarantee delivery dates.
Delivery delays shall not constitute grounds for:
- Automatic refunds,
- Compensation claims,
- Chargebacks,
- Claims for consequential damages.
unless otherwise required by applicable law.
- LIMITATION OF LIABILITY
PChronicles’ maximum liability relating to shipping or delivery shall not exceed the amount paid by the customer for the affected order.
Under no circumstances shall PChronicles be liable for:
- Indirect losses,
- Loss of profits,
- Business interruption,
- Consequential damages,
- Special damages.
- GOVERNING LAW
This Policy shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
Any dispute arising under this Policy shall first be resolved through good-faith negotiations.
Where resolution is not possible, disputes shall be submitted to the competent courts of Nigeria.
- CONTACT INFORMATION
PChronicles
Website: pchronicles.com
Email: info@pchronicles.com
Phone/WhatsApp:
08034710245
08162660321
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (WAT)
Customer inquiries are typically responded to within 24–48 business hours.