RETURN, REFUND & EXCHANGE POLICY

Effective Date: 19/05/2026

Last Updated: 19/06/2026

Welcome to PChronicles (“Company”, “we”, “our”, or “us”). We are committed to providing quality products and excellent customer service. This Return, Refund & Exchange Policy explains the conditions under which products purchased through PChronicles may be returned, exchanged, or refunded.

By placing an order on our website, you agree to the terms of this Policy.

  1. RETURN WINDOW

    Customers are encouraged to inspect their orders immediately upon delivery.

    Any visible damage, missing items, or incorrect products should preferably be reported to Pchronicles within 48 hours of delivery to facilitate timely investigation.

    Customers reporting an issue should provide their order number, a description of the problem, and relevant photographs or supporting evidence where reasonably available.

    Reports received after 48 hours will be assessed based on the nature of the complaint, available evidence, and applicable consumer protection laws.

    Pchronicles reserves the right to verify complaints, examine relevant order and delivery records, and request reasonable supporting information before approving a remedy.

    Claims found to be fraudulent or deliberately misleading may be rejected, subject to applicable law.

    Nothing in this policy limits a customer’s statutory rights regarding defective, misdescribed, or incorrectly supplied products.

  1. ELIGIBLE RETURNS

A return request may be approved if:

  • The wrong product was delivered.

  • The product arrived damaged.

  • The product has a manufacturing defect.

  • The order was incomplete.

  • The product differs significantly from its description on our website.

  • The customer wishes to return an eligible unopened item under our Change-of-Mind Return Policy.

  1. CHANGE-OF-MIND RETURNS

PChronicles may, at its sole discretion, accept returns for change-of-mind purchases provided that:

  • The item is unused.

  • The item remains unopened.

  • Original factory seals are intact.

  • Original packaging is undamaged.

  • All accessories, manuals, labels, and promotional items are included.

  • The product remains in resalable condition.

Customers shall be responsible for all shipping and handling costs associated with approved change-of-mind returns.

Original shipping charges are non-refundable.

  1. CONDITIONS FOR ACCEPTED RETURNS

To qualify for a return, the product must:

  • Be returned in the same condition in which it was delivered.

  • Include all original packaging.

  • Include all accessories, manuals, warranty cards, inserts, and labels.

  • Match the serial number or identification details originally shipped.

  • Show no signs of use, installation, modification, abuse, or tampering.

PChronicles reserves the right to reject any product that does not meet these requirements.

  1. REQUIRED EVIDENCE FOR CLAIMS

To protect both customers and the Company from fraudulent claims, customers must provide:

  • Order number.

  • Clear photographs of the product.

  • Clear photographs of the packaging.

  • Photographs of any visible damage.

  • Unboxing video where available.

  • Detailed description of the issue.

Failure to provide sufficient evidence may result in rejection of the claim.

PChronicles reserves the right to request additional evidence before making a determination.

  1. NON-RETURNABLE PRODUCTS

Except where received damaged or defective, the following products are not eligible for return:

Personal and Hygiene Products

  • Underwear

  • Lingerie

  • Swimwear

  • Cosmetics

  • Skincare products

  • Hair products

  • Beauty products

  • Earrings and body-piercing accessories

Consumables

  • Food products

  • Beverages

  • Supplements

  • Perishable goods

Digital Products

  • Software

  • Downloadable content

  • E-books

  • Digital subscriptions

  • Gift cards

  • Electronic vouchers

Customized Products

  • Personalized products

  • Made-to-order products

  • Special-order products

Clearance Products

  • Final Sale items

  • Clearance items

  • Products specifically marked “Non-Returnable”

  1. RETURNS THAT WILL BE REJECTED

Returns may be refused if:

  • The product has been used.

  • The product has been installed.

  • The product has been altered or repaired.

  • Original packaging is missing.

  • Accessories or components are missing.

  • Damage resulted from misuse or negligence.

  • The return request was submitted outside the approved timeframe.

  • The customer ordered the wrong product and the item is no longer in resalable condition.

  1. INSPECTION PROCESS

Returned products will be inspected to confirm their condition and assess the reason for the return.

Pchronicles may review the order details, product condition, photographs and other relevant information before making a decision.

Customers will be informed of the outcome of their return request and the reasons for any refusal.

Where a claim is approved, Pchronicles will communicate the available remedy, which may include a replacement, exchange, repair or refund, depending on the nature of the issue and applicable law.

Return requests will be assessed fairly and consistently. Nothing in this section limits a customer’s statutory rights.

  1. REFUNDS

A refund may be approved where an order is cancelled, a product is confirmed to be defective or incorrect, a product cannot be supplied or delivered, or another eligible return or refund condition is met.

Where a refund is approved, Pchronicles will normally initiate the refund through the original payment method, where supported by the payment provider.

Where the original payment method cannot reasonably be used, Pchronicles will contact the customer to agree on an appropriate alternative, subject to applicable law.

Refunds will be based on the amount properly refundable for the affected order. Any deductions must be explained to the customer and must be lawful and justified.

Store credit or wallet credit will not be imposed as the only refund option where a monetary refund is required by applicable law.

  1. REFUND PROCESSING TIME

Once a refund has been approved, Pchronicles will initiate the refund within 7–14 business days, where practicable.

The time taken for the funds to appear in the customer’s account may depend on the payment provider, bank or card issuer.

If additional time is required, Pchronicles will notify the customer where reasonably possible and provide an update on the status of the refund.

Customers who have not received an expected refund should contact us with their order number and payment details sufficient to identify the transaction. Customers should not send passwords, PINs or one-time verification codes.

  1. EXCHANGES

Where stock is available, PChronicles may offer an exchange instead of a refund.

Exchanges may be granted for:

  • Wrong item delivered.

  • Defective product.

  • Damaged product.

  • Approved size-related issues.

If the replacement item costs more, the customer shall pay the difference.

If the replacement item costs less, the balance may be issued as store credit.

  1. SHIPPING COSTS

Where PChronicles Is Responsible

PChronicles shall bear return shipping costs where:

  • The wrong product was delivered.

  • The product was damaged before delivery.

  • The product is confirmed defective.

Where the Customer Is Responsible

The customer shall bear return shipping costs where:

  • The customer changed their mind.

  • The customer ordered the wrong product.

  • The product is not defective.

  • The return is based on personal preference.

Shipping fees paid at checkout are non-refundable.

  1. INTERNATIONAL ORDERS

Customers outside Nigeria may return eligible products under the same conditions outlined in this Policy.

However:

  • International return shipping costs remain the responsibility of the customer unless PChronicles made an error.

  • Customs duties, import taxes, brokerage fees, and governmental charges are non-refundable.

  1. FRAUD PREVENTION

To protect the integrity of our platform, PChronicles reserves the right to:

  • Reject suspicious claims.

  • Request identity verification.

  • Request additional evidence.

  • Limit future returns.

  • Suspend customer accounts.

  • Cancel pending orders.

  • Refuse service.

Any attempt to return counterfeit, stolen, substituted, altered, or tampered products may be reported to relevant authorities.

  15.PAYMENTSDISPUTES AND CHARGEBACKS

Pchronicles is committed to resolving payment-related complaints fairly, promptly, and transparently.

Customers are encouraged to contact Pchronicles Customer Support before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

Where a payment dispute or chargeback is initiated, Pchronicles reserves the right to review relevant transaction records, order confirmations, delivery information, and communications, and to submit appropriate evidence to the payment provider.

Pchronicles may take proportionate action against accounts where there is credible evidence of deliberate fraud, payment abuse, or repeated misuse of the platform, subject to applicable law.

Customers will not be penalised solely for raising a genuine complaint or exercising their lawful right to dispute a transaction.

Pchronicles reserves the right to pursue lawful remedies where deliberate fraud or financial misconduct is established.

  1. LIMITATION OF LIABILITY

PChronicles’ liability under this Policy shall be limited solely to:

  • Replacement of the product;

  • Exchange of the product; or

  • Refund of the purchase price paid.

PChronicles shall not be liable for:

  • Indirect losses;

  • Consequential damages;

  • Loss of profit;

  • Loss of business opportunities;

  • Emotional distress;

  • Delays caused by third parties.

  1. RIGHT TO REFUSE RETURNS

Pchronicles may refuse a return request where the product does not meet the applicable return conditions, the claim cannot reasonably be verified, or the product has been damaged through misuse or unauthorised modification.

Any refusal will be based on the circumstances of the case and communicated to the customer with an explanation.

This policy does not exclude returns, refunds, repairs, replacements or other remedies required by applicable law. Where a product is defective, incorrect or otherwise fails to meet applicable legal requirements, the customer’s rights will be assessed accordingly.

  1. GOVERNING LAW

This Policy shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Any dispute arising from this Policy shall first be addressed through good-faith negotiation. Where resolution cannot be reached, the matter shall be submitted to the competent courts of Nigeria.

19. FRAUDULENT CLAIMS AND MISUSE OF RETURN PRIVILEGES 

Pchronicles maintains a fair and transparent return and refund process.

We reserve the right to investigate suspected fraudulent claims, including deliberately false reports of non-delivery, product damage, missing items, or unauthorised transactions.

Where credible evidence establishes deliberate misuse of our policies, Pchronicles may reject claims that are not legally valid and take reasonable, proportionate action to protect the business.

Any such action will comply with applicable laws and will not restrict legitimate customer complaints or statutory consumer rights.

20. CONTACT US

For all return, refund, and exchange requests, please contact:

PChronicles

Website: pchronicles.com

Email: info@pchronicles.com

Phone/WhatsApp:
08034710235
08162660321

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (WAT)

PChronicles aims to respond to all customer inquiries within 24–48 business hours.

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