RETURN, REFUND & EXCHANGE POLICY

Effective Date: 19/05/2026

Last Updated: 19/06/2026

Welcome to PChronicles (“Company”, “we”, “our”, or “us”). We are committed to providing quality products and excellent customer service. This Return, Refund & Exchange Policy explains the conditions under which products purchased through PChronicles may be returned, exchanged, or refunded.

By placing an order on our website, you agree to the terms of this Policy.

  1. RETURN WINDOW

Customers may request a return within the following periods:

Standard Returns

Eligible products may be returned within seven (7) calendar days from the date of delivery.

Damaged, Defective, Incorrect or Incomplete Orders

Claims for damaged, defective, missing, or incorrect products must be reported within forty-eight (48) hours of delivery.

Requests submitted outside these timelines may be declined.

  1. ELIGIBLE RETURNS

A return request may be approved if:

  • The wrong product was delivered.
  • The product arrived damaged.
  • The product has a manufacturing defect.
  • The order was incomplete.
  • The product differs significantly from its description on our website.
  • The customer wishes to return an eligible unopened item under our Change-of-Mind Return Policy.
  1. CHANGE-OF-MIND RETURNS

PChronicles may, at its sole discretion, accept returns for change-of-mind purchases provided that:

  • The item is unused.
  • The item remains unopened.
  • Original factory seals are intact.
  • Original packaging is undamaged.
  • All accessories, manuals, labels, and promotional items are included.
  • The product remains in resalable condition.

Customers shall be responsible for all shipping and handling costs associated with approved change-of-mind returns.

Original shipping charges are non-refundable.

  1. CONDITIONS FOR ACCEPTED RETURNS

To qualify for a return, the product must:

  • Be returned in the same condition in which it was delivered.
  • Include all original packaging.
  • Include all accessories, manuals, warranty cards, inserts, and labels.
  • Match the serial number or identification details originally shipped.
  • Show no signs of use, installation, modification, abuse, or tampering.

PChronicles reserves the right to reject any product that does not meet these requirements.

  1. REQUIRED EVIDENCE FOR CLAIMS

To protect both customers and the Company from fraudulent claims, customers must provide:

  • Order number.
  • Clear photographs of the product.
  • Clear photographs of the packaging.
  • Photographs of any visible damage.
  • Unboxing video where available.
  • Detailed description of the issue.

Failure to provide sufficient evidence may result in rejection of the claim.

PChronicles reserves the right to request additional evidence before making a determination.

  1. NON-RETURNABLE PRODUCTS

Except where received damaged or defective, the following products are not eligible for return:

Personal and Hygiene Products

  • Underwear
  • Lingerie
  • Swimwear
  • Cosmetics
  • Skincare products
  • Hair products
  • Beauty products
  • Earrings and body-piercing accessories

Consumables

  • Food products
  • Beverages
  • Supplements
  • Perishable goods

Digital Products

  • Software
  • Downloadable content
  • E-books
  • Digital subscriptions
  • Gift cards
  • Electronic vouchers

Customized Products

  • Personalized products
  • Made-to-order products
  • Special-order products

Clearance Products

  • Final Sale items
  • Clearance items
  • Products specifically marked “Non-Returnable”
  1. RETURNS THAT WILL BE REJECTED

Returns may be refused if:

  • The product has been used.
  • The product has been installed.
  • The product has been altered or repaired.
  • Original packaging is missing.
  • Accessories or components are missing.
  • Damage resulted from misuse or negligence.
  • The return request was submitted outside the approved timeframe.
  • The customer ordered the wrong product and the item is no longer in resalable condition.
  1. INSPECTION PROCESS

All returned products shall undergo inspection upon receipt.

Inspection may include:

  • Physical examination.
  • Functional testing.
  • Verification of serial numbers.
  • Review of order records.
  • Assessment of product condition.

Approval of a return request does not automatically guarantee a refund.

PChronicles reserves the right to determine whether a product qualifies for replacement, exchange, store credit, or refund after inspection.

The Company’s decision following inspection shall be final.

  1. REFUNDS

Refunds may be approved where:

  • A return claim is verified.
  • The returned product passes inspection.
  • A replacement product is unavailable.
  • PChronicles determines that a refund is the most appropriate resolution.

Approved refunds may be issued through:

  • Original payment method.
  • Bank transfer.
  • Store credit.
  • Wallet credit.

The Company reserves the right to determine the refund method.

  1. REFUND PROCESSING TIME

Approved refunds shall be processed within seven (7) to fourteen (14) business days after final approval.

Processing times may vary depending on:

  • Banks.
  • Payment gateways.
  • Card issuers.
  • Regulatory requirements.

PChronicles shall not be liable for delays caused by third-party financial institutions.

  1. EXCHANGES

Where stock is available, PChronicles may offer an exchange instead of a refund.

Exchanges may be granted for:

  • Wrong item delivered.
  • Defective product.
  • Damaged product.
  • Approved size-related issues.

If the replacement item costs more, the customer shall pay the difference.

If the replacement item costs less, the balance may be issued as store credit.

  1. SHIPPING COSTS

Where PChronicles Is Responsible

PChronicles shall bear return shipping costs where:

  • The wrong product was delivered.
  • The product was damaged before delivery.
  • The product is confirmed defective.

Where the Customer Is Responsible

The customer shall bear return shipping costs where:

  • The customer changed their mind.
  • The customer ordered the wrong product.
  • The product is not defective.
  • The return is based on personal preference.

Shipping fees paid at checkout are non-refundable.

  1. INTERNATIONAL ORDERS

Customers outside Nigeria may return eligible products under the same conditions outlined in this Policy.

However:

  • International return shipping costs remain the responsibility of the customer unless PChronicles made an error.
  • Customs duties, import taxes, brokerage fees, and governmental charges are non-refundable.
  1. FRAUD PREVENTION

To protect the integrity of our platform, PChronicles reserves the right to:

  • Reject suspicious claims.
  • Request identity verification.
  • Request additional evidence.
  • Limit future returns.
  • Suspend customer accounts.
  • Cancel pending orders.
  • Refuse service.

Any attempt to return counterfeit, stolen, substituted, altered, or tampered products may be reported to relevant authorities.

  1. CHARGEBACKS

Customers are encouraged to contact PChronicles before initiating a chargeback or payment dispute.

Where a chargeback is initiated while a valid dispute resolution process is ongoing, PChronicles reserves the right to:

  • Contest the chargeback.
  • Suspend the customer’s account.
  • Restrict future purchases.

Delivery records, communication logs, photographs, and transaction records may be used in the dispute process.

  1. LIMITATION OF LIABILITY

PChronicles’ liability under this Policy shall be limited solely to:

  • Replacement of the product;
  • Exchange of the product; or
  • Refund of the purchase price paid.

PChronicles shall not be liable for:

  • Indirect losses;
  • Consequential damages;
  • Loss of profit;
  • Loss of business opportunities;
  • Emotional distress;
  • Delays caused by third parties.
  1. RIGHT TO REFUSE RETURNS

PChronicles reserves the absolute right to refuse any return, refund, or exchange request that does not comply with this Policy.

  1. GOVERNING LAW

This Policy shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

Any dispute arising from this Policy shall first be addressed through good-faith negotiation. Where resolution cannot be reached, the matter shall be submitted to the competent courts of Nigeria.

  1. CONTACT US

For all return, refund, and exchange requests, please contact:

PChronicles

Website: pchronicles.com

Email: info@pchronicles.com

Phone/WhatsApp:
08034710245
08162660321

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (WAT)

PChronicles aims to respond to all customer inquiries within 24–48 business hours.

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